Terms of Service

Last updated: 2025-08-22

1. Agreement

These Terms of Service govern access to and use of the Service operated at refreshtech.org by ReFresh Pty Ltd ("the Company," "we," "us," or "our"). The Service is designed for Australian organisations managing workplace health and safety psychosocial-hazard compliance, including use by Australian HR professionals, workplace safety managers, and compliance officers.

The Service is a B2B professional compliance-documentation tool, not a general consumer service. By accessing or using the Service, an Australian organisation and its authorised users agree to these Terms. The Service is offered on a subscription basis, with Starter, Professional, and Enterprise plans priced in Australian dollars, and processes Customer Content solely to operate the Service for the subscribing organisation.

2. The Service

The Service is an AI-assisted workplace psychosocial-hazard compliance platform. It provides AI policy drafting, regulation change tracking, a psychosocial risk register, and an evidence trail for WHS investigations.

The Service is intended to assist Australian HR and safety professionals with compliance documentation and regulation-monitoring tasks. It does not provide legal advice, and each subscribing organisation remains responsible for assessing and managing its own regulatory obligations. Use of the Service does not guarantee any particular WHS compliance outcome or regulatory result.

Australian HR and safety professionals using the Service must ensure that their organisation has appropriate authority to submit organisation data, policy drafts, hazard register entries, and HRIS-imported data. The Company may rely on instructions given by authorised users of the subscribing organisation.

3. Trials, subscriptions, and billing

The Service is available through Starter, Professional, and Enterprise subscriptions billed in Australian dollars. A 14-day free trial is available on all plans, and no credit card is required to start a trial.

Upgrades take effect immediately. Downgrades apply at the next billing cycle. At the end of the trial, an organisation that does not select a paid plan will have its Customer Content retained for 30 days before deletion. This retention period applies to Customer Content submitted by Australian HR and safety professionals using the Service, and does not change the Company's obligation to use that content solely to operate the Service.

Subscription access is provided for the subscribing organisation and its authorised users. The Company may display applicable plan details and pricing in AUD through the Service or other Company communications.

4. Customer Content

Customers may submit organisation profiles, policy drafts, hazard register entries, HRIS-imported data, and other organisation information to the Service. Together, this information is called "Customer Content."

The Company processes Customer Content solely to operate the Service for the subscribing organisation, including for Australian HR professionals, workplace safety managers, and compliance officers using the Service. Customer Content is not used to train AI models, for advertising, or for any other purpose without the customer's explicit written consent.

The customer is responsible for ensuring that its submission and use of Customer Content are authorised and lawful, including where Customer Content relates to employees, workplace hazards, or HRIS records. The customer should not submit information that it is not authorised to provide.

5. Disclaimers

Nothing in these Terms excludes, restricts, or modifies any right or remedy available under the Australian Consumer Law, Schedule 2 to the Competition and Consumer Act 2010 (Cth) (the "ACL").

The Service is provided on an "as is" and "as available" basis. We disclaim all warranties to the maximum extent permitted by applicable law. Mandatory consumer warranties applicable in your country of residence are not affected.

The Service provides compliance documentation tools and regulation-monitoring assistance. It does not constitute legal advice. Australian HR and safety professionals and their organisations remain responsible for their own regulatory compliance. The Company does not guarantee that any policy document generated by the Service will be accepted by a regulator or court, or that use of the Service will produce any particular compliance outcome.

6. Limitation of liability

To the maximum extent permitted by law, the Company's total liability arising out of or in connection with the Service, these Terms, or a subscription is limited to AUD 150.

Nothing in these Terms limits or excludes any mandatory guarantee, right, or remedy that cannot lawfully be limited or excluded under the ACL. In particular, the ACL's mandatory consumer guarantees are not limited by this section.

The Service is a compliance-documentation and regulation-monitoring tool. The customer, including each Australian HR professional, workplace safety manager, and compliance officer using it on the customer's behalf, remains responsible for regulatory decisions, implementation of policies, workplace safety management, and compliance outcomes. The Company does not guarantee any regulatory outcome, acceptance of generated documentation by a regulator or court, or completion of the customer's legal or WHS obligations.

7. Customer responsibilities

Customers must use the Service only for their organisation's legitimate B2B HR, workplace safety, and WHS psychosocial-hazard compliance activities. Australian HR and safety professionals using the Service are responsible for reviewing generated policy drafts, regulation-monitoring information, risk-register entries, and investigation evidence before relying on them.

Customers remain responsible for the accuracy, completeness, and lawfulness of their Customer Content, including organisation profiles, policy drafts, hazard register entries, and HRIS-imported data. Customers also remain responsible for selecting an appropriate subscription plan and for managing access to the Service within their organisation.

8. Changes and contact

The Company may update these Terms when reasonably necessary to reflect changes to the Service, including changes to the AUD-denominated subscription structure, the free-trial period, or plan-switching mechanics. The version published at refreshtech.org will identify its last updated date. Australian HR and safety professionals should review the Terms when using the Service or changing a subscription plan.

Questions about these Terms, Customer Content, subscriptions, or the Service may be directed to the Company at [email protected], by phone at +61 2 8046 3120, or by mail to:

9. Governing law and jurisdiction

These Terms, the Service, and subscriptions used by Australian HR and safety professionals are governed as follows:

These Terms are governed by the laws of Australia.
Disputes are subject to the non-exclusive jurisdiction of the competent courts in Sydney, Australia, without prejudice to mandatory consumer-protection rights of your country of residence.